Claires.com Privacy Policy
At Claire's Stores, Inc. we are committed to protecting the privacy of our users, especially that
of children ages 12 and under. This privacy policy details the type of personal information that
is collected from visitors to our site, how it is used, and special considerations which are made
to ensure the safety of children on www.claires.com.
Please be sure to read this Privacy Policy before using or submitting information to us. Your
use of this web site is subject not only to the terms of the Privacy Policy, but also to this sites
Terms of Use.
This Privacy Policy is subject to change from time to time, so please check back periodically.
By accessing and using our web site, and by providing us with your information, you agree to be
bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site.
Your continued use of our site following the posting of changes to these terms will mean you accept
those changes.
Certain areas within www.claires.com will ask you to supply information.
For example, if you want to send an e-card or mail your wish list, you will be asked to give your first name,
the recipient's first name, and the recipient's e-mail address. That information is used only in order to send
the e-card or wish list, and is then deleted by Claire's.
We also allow our users to save their wish lists for
access at a later time. To save your wish list, you will be prompted to supply an anonymous username and password.
Finally, we allow users with valid credit cards to purchase gift cards for their friends and family. We assume
that because this transaction requires a valid credit card, only persons over 12 are placing orders for gift
cards, and providing us with the information requested during the gift card order process. During that process,
we ask for name, mailing address, telephone number, and billing information from the party who is placing the
order. We capture the name, mailing address, and phone number for each gift card recipient.
In the future, Claire's may create a loyalty and club membership program, where users will be asked to provide
their first and last names, birth dates, a postal address, an e-mail address, and a telephone number. Under
the Federal Trade Commission's Rule implementing the Children's Online Privacy Protection Act (COPPA), Claire's
may not collect this information from children under 12 without first obtaining prior parental consent.
Should
Claire's create such a loyalty club, it will comply with this requirement, and other pertinent terms of the COPPA
Rule. When this new feature, or others, are added to www.claires.com,
we will make sure to update our privacy policy to explain to you how the new features work, and how the information
you provide will be treated by Claire's.
In addition to information we ask from you specifically, our Web site also tracks some information passively.
This information is collected in order to assure that our site runs smoothly, and that you have a good experience
at www.claires.com. When you visit our Web site, our Web server
automatically recognizes the browser you are using, your IP address, the URL that referred you to our site,
and all of the areas within our site that you visit. We use this information only in a general context that
does not personally identify individual users but still allows us to analyze trends concerning our site and
thus improve it accordingly.
We use "cookies" on our site so that the information you type is retained when you are ordering gift cards and/or
creating wish lists. "Cookies" contain information that is stored by your web browser on your hard drive, and
so this information is not stored at www.claires.com. Most web browsers
allow you to control the use of cookies on your computer, and so Claire's recommends that you consult the help
function of your web browser to learn more about its use of cookies. If you decide to disable cookies, please
note that if you visit other pages on the site while placing a gift card order and/or creating a wish list, you
will need to retype any data previously entered. Further, other information on the site may not display
consistently once you have disabled cookies.
We at Claire's have worked hard to create a safe online environment for
both children and adults. We only collect and save personally identifiable information about
adults who purchase Claire's gift cards. Claire's will use the information you provide when
purchasing a gift card to fulfill your request. We may also use your information to send you
additional information about our company or products in which we believe you may be interested,
or for other purposes described in this section, below.
The information you provide to us to
send an e-card or your wish list is used only to respond to that request. After the e-mail
is sent, the information you provided is deleted. Because usernames and passwords are anonymous,
children may create wish lists without providing us with any personally identifiable information.
We use the non-identifiable information users record in their wish lists to learn more about
the products our customers prefer, and about trends in the marketplace.
Should we request
and store personally identifiable information from children in the future, we will not do so
without first obtaining prior verifiable parental consent, and otherwise complying with the
COPPA Rule.
Claire's uses your information to notify you about new features, products or services we may
make available from time to time; to customize your experience on our site; and to improve our
features, products and services. We may notify you about contests and promotions, we may ask
that you complete customer surveys, we may send you newsletters or other of our promotional
pieces, or we may notify you about third party products or services in which we believe you
may be interested.
Claire's is not in the business of selling your personally identifiable
information, and does not make a practice of releasing your information to third parties.
However, we may need to disclose your information to our business partners or affiliates in
order to run this web site, or fulfill your order requests. Claire's may also share the
information you provide with other limited and carefully screened third parties. We may also
provide aggregate (anonymous) statistics about our customers, sales, online traffic patterns
and related information to reputable third parties, but these statistics will not include any
personally identifying information.
In the unlikely event that we sell all or part of our
business, we will transfer to the new owner the related business assets, which may include
our customer information.
Claires.com contains links to foreign affiliate sites
that are not bound by the legal requirements of the
United States. These Web sites have their own policies
regarding privacy, which coincide with the laws and
regulations of that jurisdiction.
Claires.com advises
you to please review those privacy policies (where applicable) prior to
visiting them. Claires.com makes no representations or
warranties regarding content or compliance of these sites
with U.S. law, and claims no responsibility for linked Web
sites, which are provided solely for the convenience and
information of our visitors.
If you have any questions about our privacy policy, you can contact Claires.com customer service via email at customerservice@claires.com,
or you may call us at 1-888-CLAIRES, or write us at:
Customer Services
2400 W. Central Rd.
Hoffman Estates, IL 60192.
You may, at any time, remove your personal identifying information from our current
customer database. If you have submitted personal identifying information to us and
you wish to have it removed from our records, if you have other questions about this
policy, the information you have provided to us, or wish to notify us that you do not
want your information shared with unaffiliated third parties, please contact us at:
2400 W. Central Rd., Hoffman Estates, IL 60192
customerservice@claires.com, 1-888-CLAIRES
So that we can process your requests, include both a detailed explanation and, in the subject line of your message, either indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.
Parents, we do not currently store any information about children under 13. However, should we collect and store such information in the future, not only will we not collect and store such information without first obtaining your verifiable consent, we will also make sure to provide you with the ability to review the information your child provides, and have it deleted if you so wish (as is required by the COPPA Rule).
The importance of security for all personally identifiable
information associated with our users is of utmost importance to us. We exercise
great care in providing secure transmission of our users' financial information from
their computers to our servers, and use encryption software to process your purchases.
Only those employees who need access to our users' information in order to do their
jobs are allowed access. Employees who violate our privacy policy are subject to
disciplinary action.
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